Send File to Support

You can send a file directly to the Dillner's Support Team using the File Transfer Utility. This is useful when a support technician needs a copy of your client file or additional files to troubleshoot an issue.

1. Open the desired client file in Full Contact Accounting.

2. Select Help > Send File To Support. The File Transfer Utility will open.

   Note: If you are prompted to enter a serial number, you can find it in the lower-right corner of the program. The serial number is six digits. Enter the serial number and select Next.

3. When the File Transfer Utility opens, the Client Name will appear in the Title field.
   
   
    
4. Enter a description explaining what you need help with or what you would like the support team to review.
5. Enter the support technician's name in the Attention field.
6. Enter your name in the Sender Name field.
7. Enter your phone number and extension in the Sender Phone field.
8. To send additional files, drag and drop them into the box containing the two listed files, or select Browse to open the desired location. Select the desired file(s) and select Open.
9. Select Upload to upload the files.
10. A file upload confirmation window will open and display the names of the files that were uploaded.
11. Select Finish to close the File Transfer Utility.

What Happens After You Upload the File?

Once your file has successfully uploaded, a support ticket is automatically created. The Dillner's Support Team will respond to your request as quickly as possible.

Note: Support tickets are responded to in the order they are received.